FAQ’s

Registration & My Account Related

How do I register?

You can register by clicking on the “Login” link at the top right corner of the homepage its free and easy!. Just provide the information in the form that appears and submit the registration information

How do I Login?

You can Login by clicking on the “Login” link at the top right corner of the homepage & just provide your email address as user id and password you choose during registration.

What is ‘My Account’?

‘My Account’ allows you complete control over your information and transactions on Freshyleafy.

How do I update my information?

It is easy to update your Freshyleafy account and view your orders any time through ‘My Account’.

How do I retrieve/reset my password?

You need to click on the “Login” link at the top right corner of the homepage and click on the “Forgot your password” link and enter your registered email address. An email with a reset password will be sent to your registered email address. With this, you can change your password. In case of any further issues please contact our customer support team.

Payment Related

What are the modes of payment?

You can pay for your order on Freshyleafy.com using the following modes of payment:
a. Cash on delivery.

What is Cash on Delivery?

With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.
The maximum order value for a Cash on Delivery (COD) payment is 5,000. It is strictly a cash-only payment method

Where do I enter the coupon code/Promo code?

Once you are done selecting your products click on “Go to Cart”. On the Cart page there is a box where you can enter any e-voucher / coupon code/promo code that you have. The amount will automatically be deducted from your invoice value.

Delivery Related

When will I receive my order?

Once you are done adding your products to your cart and click on checkout you will be prompted to select delivery slot and you place order. Your order will be delivered to you within 24 hrs and time slot selected by you. If we are unable to deliver the order during the specified time duration (this happens sometimes due to unforeseen situations) we will update you.

What is Cash on Delivery?

With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.
The maximum order value for a Cash on Delivery (COD) payment is 5,000. It is strictly a cash-only payment method.

Where do I enter the coupon code/Promo code?

Once you are done selecting your products click on “Go to Cart”. On the Cart page there is a box where you can enter any e-voucher / coupon code/promo code that you have. The amount will automatically be deducted from your invoice value.

How much are the delivery charges?

Delivery is free for orders above 199. For any orders below that we charge 20 as a delivery fee.

Do you deliver on the same day?

Yes, we do same day delivery provided you place your order before 10 am on the day you want delivery.

Cancellations & Returns Related

What is Freshyleafy“no questions asked return and refund policy?”

At Freshleafy, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible.
Therefore, we have a no questions asked return policy. In the rare event that you are not satisfied with a product quality received, you can return it to the delivery personnel at time of delivery or you can contact our customer support team and we will do the needful.

How do I cancel an order?

You can cancel your order online or by calling our customer care no7769882244, before the cut off time of your slot (2 pm for evening slots and 6 am for morning slots) .Your entire order amount will be refunded.

Unfortunately, an order cannot be cancelled once the item has been shipped/cut off time over/product delivered to you.